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Arlington previews near‑real‑time water usage portal to help residents spot leaks and save water
Summary
Public Works previewed a customer portal that will show near‑real‑time water use, let account holders set leak/high‑use alerts and compare usage against rainfall; staff expect an August rollout and outreach to customers.
Town staff previewed a new water‑usage customer portal that links to upgraded automated meter transmitters and provides account holders near‑real‑time views of hourly, daily, 7‑day and 12‑month water consumption. The portal allows users to configure alerts for high use, multi‑day spikes and vacation‑period usage, and to compare water consumption against rainfall and temperature data to help diagnose irrigation or leak issues.
"This new water usage customer portal will allow access to this near real time usage data," the town's public works director said during the demonstration. Staff said the portal will require account linkage with information from customers' water bills, is expected to roll out in August, and will be accompanied by town communications explaining how to register and set alerts. Staff noted the portal can help detect zero‑reading meters (which often indicate meter or transmission failures and lead to estimated bills) and allow quicker follow‑up with DPW to avoid surprise catch‑up bills.
