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Board adopts changes to utility cut‑off policy and reconnect fees (Ordinance #577)
Summary
The board adopted Resolution and Ordinance #577 to change the Utility Department cut‑off policy, including automatically adding reconnect fees once a crew member leaves for a customer's house; the ordinance is effective July 1, 2025.
Assistant CMFO Alicia Holder explained recurring nonpayment patterns and operational challenges that prompted changes to the Utility Department’s cut‑off policy. The proposed language automates addition of reconnect fees once a crew member departs for a customer's location and formalizes procedures discussed at TAUD meetings.
Ald. Barber moved to adopt the resolution changing utility billing effective July 1, 2025, and later motions carried to approve Ordinance #577 on first and final readings; Mayor Bell declared Ordinance #577 approved. Recorder Garland and Holder noted the change will streamline billing and recovery procedures and that related operational steps will be implemented by Utilities staff.
