Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Public Records Performance topic
No spam. Unsubscribe anytime.
LCB public-records team reports faster handling, but complexity and litigation risks remain
Summary
The Liquor and Cannabis Board’s public records team told the executive management meeting it has closed 1,163 of 1,362 requests tracked between 05/21/2025 and 05/21/2026, reduced year‑old backlog from 42 to 21, and averages 33 days to close a request—improvements staff attribute to GovQA and standardized processes.
The Liquor and Cannabis Board’s Public Records Program reported measurable improvements in request processing but said complexity in some requests continues to lengthen timelines. Samina Mays, the agency’s public records manager, told the board the office received 1,362 requests during the tracking period and closed 1,163 of them.
"The average days that it takes us to close a request is 33, which is actually really good," Mays said, describing changes to intake and routing, and the adoption of a single GovQA tracking system that supports redaction and documentation. Mays said staff now route routine data pulls to team members with lighter loads to speed five‑day turnarounds when possible.
Mays noted the program generally keeps about 230 open requests on any given day and has driven down the number of requests older than a year from 42 to 21 compared with the previous year. She credited standardized search procedures, two‑person quality review and more proactive communication with requesters for much of the improvement.
The presentation emphasized transparency: closure letters now explain the searches performed and the legal timeline available to requesters, a change prompted by recent court guidance. Mays said 55% of the agency’s requests in the reporting period were closed within five business days but cautioned that complex, broad or multi‑division searches can extend processing time.
