Civic Plus demo highlights AI chatbot, accessibility tools and resident portal
Summary
Civic Plus representatives demonstrated a bundled platform for Farmington that includes a SeeClickFix resident request portal, AI chatbot that queries town content only, and accessibility tools (AudioEye, Doc Access with Aira support); presenters said the town keeps ownership of its content and data.
Civic Plus account executive Alex Monroe (S9) demonstrated the company’s resident engagement platform for the Town of Farmington on July 28, showing a mobile‑friendly SeeClickFix 311 portal, an AI chatbot that searches only town content, and automated accessibility tools such as AudioEye and Doc Access. Monroe said the chatbot operates from site material rather than accessing the open internet: "It's not gonna go rogue or hallucinate," he said, describing safeguards and follow‑up questions the bot uses to clarify user requests.
The presenter demonstrated how users can submit geotagged requests (for example, potholes), add photos and track status in a resident portal, and how Doc Access converts PDFs to an accessible HTML transcript; Aira support was offered for residents who need live assistance. The vendor stressed it would perform manual content migration and provide content consulting; the firm also said the town retains ownership of its content and can export data if it chooses to switch providers.
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