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County explains veteran ride program logistics, app savings and per-trip costs

Goodhue County Committee of the Whole · July 30, 2026
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Summary

The presenter said adopting a ride-scheduling app reduced phone interactions per trip and gave average per-ride costs: about $49 to Minneapolis VA and $70 to Rochester clinic; commissioners discussed volunteer mileage, county van usage and IRS mileage-rate effects on costs.

County staff described how veterans request rides, drivers sign up through an app, and staff confirm rides the week before — a system the presenter said cut the number of phone calls per ride from four or five to one or two. "That was a big time saver," the presenter said while explaining the shift to an app-based scheduling system.

The presenter provided average per-trip cost figures from the county spreadsheet: roughly $49 on average to the Minneapolis VA Medical Center from Cannon Falls and about $70 to the Rochester VA Clinic, with geographic factors driving the difference. Commissioners asked about the mix of destinations and the county said it would supply a breakdown later; presenters also noted volunteer mileage reimbursement, a rarely used county van for extreme mobility cases and that the IRS mileage rate increases affect program costs.