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Town staff outlines Tyler billing rollout; about 1,800 customers must re-enroll in auto-pay
Summary
Prosper staff said the town will go live on the Tyler billing platform on July 21 with the first billing cycle mid-August; roughly 1,800 customers on auto draft must re-enroll by Aug. 7 to permit drafts on Aug. 10, and the platform adds eCheck, IVR payments, smart-meter customer displays, and enhanced work order management.
Martha Wages, utility staff, told the council the town plans to go live on the Tyler utility billing platform the evening of July 21, 2026, after a final data pass from Tyler on July 17 and a final billing run on the legacy system July 20. She said the new portal offers enhanced online account management, a Tyler Smart Meter consumption view, and an updated work order mobile app for field crews.
Wages warned that about "1,800 customers will need to reenroll in the automatic payment portal" and asked that those customers re-enroll by Aug. 7 so the town can draft their accounts on Aug. 10. She described payment options and fees: credit/debit card use incurs a 3% fee online/in person, IVR card payments are 3% plus $0.50, and IVR eCheck costs $1.95. Wages also described communications plans including a mass email and in-bill notices, and she said staff will provide on-site assistance to help residents set up accounts. Council members asked about app integration, communications cadence, possible audit of migrated accounts, and protections for customers on paperless billing; staff said communications are under way and mass emails and targeted outreach to cardholders are planned.
