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Board hears complaints about Casella recycling service and long customer wait times
Summary
Select board members reported repeated difficulties reaching the town's hauler (Casella) for dumpster and billing issues, calling the experience slow and suggesting the market functions like a monopoly; members said they will explore alternatives.
Board members raised ongoing problems contacting Casella for dumpster billing and service. One member described long hold times and difficulty completing basic customer-service tasks, saying, "So it's a monopoly."
Members said they will continue to press the hauler for better service and suggested comparing other vendors or pricing options. No formal procurement action was taken; the discussion ended with a request that staff continue efforts to resolve outstanding billing and pickup issues.
