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Comal County adopts first strategic plan, sets 123 KPIs to track growth and services
Summary
Comal County Commissioners Court unanimously approved a strategic plan developed by Baker Tilly that sets five goals, 20 initiatives and 123 key performance indicators to guide county decision making as the population grows.
Comal County's Commissioners Court unanimously approved a countywide strategic plan on Sept. 12, concluding a yearlong engagement led by consultant Baker Tilly.
Kayla Stanfield, a director with Baker Tilly's public sector advisory team, and Chris Strom, the project's senior consultant, presented the plan'which Baker Tilly said was built from 23 interviews, focus groups and a 471-response national community survey. Strom said the effort produced five priority goals, 20 strategic initiatives and 123 KPIs intended to link projects to measurable outcomes. "This also being the county's 1st strategic plan," Strom said during the presentation.
The plan's goals include encouraging regional collaboration, improving infrastructure, expanding workforce engagement, maintaining service standards and sustaining public safety efforts. Consultants highlighted frequently mentioned concerns: county facilities (HVAC and jury-room shortages), staffing needs tied to rapid population growth and the need for better internal communications. The plan pairs each initiative with KPIs; examples include bridge condition indices, percent completion of right-of-way acquisition for major road projects and measures for sheriff's office response times.
Commissioner Webb praised the work and the accountability framework. "This was a ton of work," Webb said, adding that the KPIs create regular check-ins to monitor progress. Several commissioners emphasized that the plan is a living document that must be reviewed and updated rather than filed away.
The court voted to adopt the plan and authorized the county judge to sign. Baker Tilly recommended forming a strategic planning steering committee and suggested a nine-month check-in to review early implementation, both items the court acknowledged as next steps.
