Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the 311 Technology topic
No spam. Unsubscribe anytime.
Agency plans 311‑GPS integration, photo verification to speed missed‑pickup response
Summary
Department officials said they will integrate hauler GPS and route photos with 311 so the agency can verify misses faster; current rules require residents to report by 8 p.m. or misses are logged for the next day, which slowed responses.
Council members pressed the department for a faster way to verify and correct missed pickups; agency staff detailed technological fixes planned or in place.
Director Crooms said haulers already provide GPS data and the department is working to integrate that feed and truck photos into the 311 system so staff can more rapidly determine whether a pickup was missed and dispatch a hauler to return the same or next day depending on notification time. She explained current procedural timing: if a miss is reported before 4 p.m., the hauler must return the same day; if reported after 4 p.m., the hauler must return by 10 a.m. the following morning, but reporting often cannot be logged until 8 p.m. under current work flows, which delayed same‑day remediation during the transition period.
