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Council approves CRM hosting agreement; members ask for IT cost breakdown
Summary
Council approved a blanket purchase agreement for CRM hosting (RSM) not to exceed $121,500 charged to Water Admin and Sewer Contracts; members asked staff to provide a consolidated breakdown of citywide IT and hosting costs.
The council approved a blanket purchase agreement for CRM hosting with RSM for an amount not to exceed $121,500, to be charged to Water Administration and Sewer Contracts Services. The item funds the software hosting that supports customer-service tracking, work orders and CRM functions primarily used by the water and sewer enterprise fund.
During discussion, council members asked whether the city maintains a consolidated view of IT spending and how much is allocated to security, hosting, hardware and software. City staff said IT expenses are incorporated across multiple funds and accounts (enterprise funds, general fund, building-department fund) and offered to prepare a breakdown with the managed-services provider. The presenter described the hosting as an enterprise fund expense because it supports water and sewer operations. The motion carried on a voice vote.
