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DMV warns of more ad‑hoc closures and possible permanent field office closures at deeper cuts
Summary
DMV leadership said Tier 1 would increase ad‑hoc daily field office closures and Tier 3 could force permanent office closures and longer customer wait times, even though many position reductions are termed 'vacancies.'
Amy Joyce, DMV division administrator, told commissioners that DMV has automated many transactions but still depends on technical, trained staff to handle complex work and to collect revenue crucial to the highway fund. She flagged a rising number of ad‑hoc morning closures where offices lack enough staff to open and warned that Tier 3 would lead to permanent field office closures across the state.
"We can now do more than 30 transactions online 24/7 from home," Joyce said as part of her overview of modernization; she added, however, that vacancies being held for budget reasons are needed to modernize classifications and keep service continuity. Commissioners expressed concern about increased customer travel and waiting times if offices close and emphasized the revenue risk of reduced enforcement and service capacity.
