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Resident says city’s Badger Meter app outage left owners blind to leaks; staff explains parts delay
Summary
A resident reported the Badger Meter customer app stopped working Nov. 7 and that the city and other users were not adequately notified; staff said antennas and a replacement $15,000 radio part delayed readings and promised improved notification procedures.
Courtney Walters told the council she manages about 25 properties and that the Badger Meter app used to monitor water usage and detect leaks stopped working on Nov. 7. Walters said she notified the city in late November and was not informed when service returned, saying “the app started not working on November 7” and “I notified the city on November 25 or on November 24.” She warned that without timely notice, owners cannot rely on the app to catch large leaks.
City staff replied that when the radio/tower failed they had to order a replacement and rely on tech support; a staff member said a delayed $15,000 part contributed to the outage. Staff acknowledged notification procedures need improvement and said they will call tech support promptly and strive to notify customers faster when outages occur.
