Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Customer Service Technology topic
No spam. Unsubscribe anytime.
Vendor NemoQ pitches kiosks, TVs and analytics to reduce Tax Office lobby waits; estimated ~$18,000 annual cost
Summary
NemoQ demonstrated a queue-management system of kiosks, lobby displays, appointment tools and analytics aimed at shortening wait times across Kaufman County tax and motor-vehicle offices; the vendor said initial setup plus recurring hosting, SMS and service fees could total roughly $18,000 a year.
Theresa introduced Sarah from NemoQ, who gave a live presentation of a queue-management solution that uses touchscreen kiosks, lobby TV displays and an appointment/notification system to reduce on-site wait times. "We are a long time queue management software company," Sarah said, explaining the vendor provides a back-end dashboard that can show ticket counts, wait times and service-level metrics for multiple county locations.
Sarah outlined hardware ownership, one-time setup costs, and annual fees for server hosting and SMS; she said the county would own the hardware and licenses and the recurring costs (hosting, SMS, some features) would be smaller. The figures discussed included an approximate $18,000 annual amount for the complete system and support package; commissioners asked about multi-year price caps and implementation locations for kiosks and lobby displays.
