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Council approves Cassell portal for business licensing and utility payments
Summary
Council approved Resolution 26-01 to implement a Cassell online portal for business licensing and utilities; staff cited a $1,200 implementation fee and $110 monthly hosting, and said merchant fees will match the current vendor. The council voted to adopt the resolution by roll call.
City staff (Lisa, S6) asked the council to approve a resolution to contract with Cassell for a customer-facing online portal that will handle business licensing and, eventually, utility payments.
Lisa said the portal will allow business license holders to log in, update incorrect information and print licenses online—tasks staff currently do manually. She summarized pricing: an $1,200 implementation fee and a monthly hosting charge of $110, and she said Cassell matched the merchant fees the city currently pays to the existing provider. “So it shouldn't cost us any more than it is now other than the $1,200 fee and the $110 a month,” Lisa said. Staff proposed phased rollout—start immediately with business licensing, advertise for roughly three months and set a hard deadline in about four to five months for switching utility payments to the new portal.
Council conducted a roll-call vote and the resolution passed (recorded yes votes in the transcript for listed council members). Staff said they will plan an outreach campaign and handle the technical transition, aiming to minimize resident disruption.
