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Council asks for plan on organizational efficiency review; members debate RFP vs. in‑house work
Summary
Council directed the town manager to develop a plan for an organizational efficiency review (including consideration of outsourcing IT/services). Staff offered to scope an assessment for council with a draft plan requested by early August.
Council debated whether to hire an external consultant or use in-house capacity for an organizational efficiency review that could identify cost savings and outsourcing opportunities. Facilitator (S3) proposed an RFP approach while several council members argued some assessment work could be done internally; the town's account manager (S4) said an initial assessment could begin quickly and that a draft plan for council could be prepared within weeks.
"Develop an RFP for a consultant to do an organizational efficiency review," the facilitator proposed as one option, while staff noted an in-house phased assessment could produce initial priorities in roughly three months. Council members asked for a concrete plan with timelines and prioritization by August 1 so findings could feed into budget deliberations and potential outsourcing decisions for services such as IT, finance functions or billing.
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