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Code department to cross-train inspectors, expand enforcement tools and pilot civil citations
Summary
Brian Morris said the code department is shifting to district-based, cross-trained inspector teams, launched a Salesforce case-management system and is developing civil citations to speed enforcement from months to weeks. Staff also reported stepped-up temporary-sign removals and vendor enforcement.
Brian Morris, introduced as a city code official, told the town hall the department is reorganizing to a district-based model with cross-trained inspectors so a single inspector can handle commercial, residential and multifamily cases. "We came together, and we decided to cross train everybody," Morris said, adding the goal is faster response and better customer service.
Morris described recent enforcement actions—removing about 75 temporary banners and inflatable advertising devices in 45 days—and said the city launched a Salesforce case-management system on Feb. 23 to replace a 15-year-old system. He also said staff are developing civil citations to shorten enforcement timelines from months to weeks and announced a 'co cares' program and a tool trailer to help seniors and disabled residents meet compliance tasks.
