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911 staff report training pipeline, AI tools in use and CAD Mobility timeline
Summary
The 911 director reported five employees are in training (about nine months to completion), the non-emergency AI is active, Protocol 41 'Caller in Crisis' training is complete, and CAD Mobility is slated to be finished for police, fire and EMS by year-end.
Caitlin Sampsell told the committee 911 has five people in various stages of training and that the full training pathway takes roughly nine months from hire to completion. "There are 5 people in various states of training, which takes a total of approximately 9 months from start to finish," Sampsell said, and she described career-ladder mapping the county uses to support recruitment and retention.
Sampsell described technology upgrades and recent training: the department has deployed AI-assisted non-emergency call handling and uses AI automated assistive call simulators for training; I/S is working to expand capacity for AI auto callbacks on hang-up calls. She said the department completed Protocol 41 Caller in Crisis training to better connect callers in suicidal or mental-health crises to appropriate resources. Sampsell added that CAD Mobility, a project to modernize computer-aided dispatch access for law enforcement, fire and EMS, is expected to be complete by the end of the year.
