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Council receives update on goals, customer‑service standards and $3.3M in 2024 grants
Summary
Staff reported progress on the 2023–2025 council goals, highlighted citywide customer service standards and departmental implementation, and summarized roughly $3.3M in grant awards in 2024 including a $2M lumberyard grant and a conditional $4.5M subaward tied to a $20M energy office partnership.
City staff presented a progress update on the City Council 2023–2025 Goal Work Plan, focusing on customer‑focused government and external grant awards that support council goals. Jen Ooten, senior project manager, said staff has established organization‑wide customer service standards and worked with departments to produce department‑level standards and behaviors; John Barker noted the standards emphasize authenticity, anticipation, engagement, consistency and accountability and will be embedded in new‑employee orientation and performance reviews.
Staff also highlighted grant awards and conditional funding that advance housing, resilience, and infrastructure goals. Ooten and Barker listed approximately $3.3 million in grant notices for 2024, including a $2 million award for the Lumberyard phase 0 housing‑readiness work, a community land trust feasibility grant, ARPA‑funded stormwater improvements, and a conditional Colorado Energy Office subaward ($4.5M to Aspen as a subrecipient) for technical assistance to reduce building emissions as part of a larger $20M partnership. Staff said they will post an accessible web presentation summarizing council‑goal progress for public review.
