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Entergy briefs Winn Parish on Winter Storm Fern response
Summary
Entergy managers Arnetra King and Seth Schilling presented a slide review of the utility's Winter Storm Fern response, discussed what worked and what did not, and took questions from jurors and attendees.
Representatives from Entergy provided a slide presentation to the Winn Parish Police Jury reviewing the company’s response to Winter Storm Fern. Customer Service Manager Arnetra King and Regional Customer Service Manager Seth Schilling outlined aspects of the outage and restoration effort, explained areas for improvement and answered questions from jurors and attendees.
Jurors thanked the Entergy representatives for their briefing. The presentation focused on operational lessons learned and ways the utility says it can improve future storm response and customer communications; the minutes record a period of questions and answers but do not transcribe individual exchanges.
