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Residents report repeated missed trash pickups; Bloomington to create formal complaint tracking
Summary
Following reports of missed Republic Services pickups and unfinished recycling routes, the board directed staff to create a written complaint form and post a Facebook notice so missed collections can be documented for potential contract action.
Clerk/Treasurer Shawna Atterbury reported multiple service failures by Republic Services, including entire streets missed for multiple consecutive weeks and incomplete recycling routes. The City of Lancaster has contacted nearby municipalities as it prepares for its contract expiration; Lancaster is seeking partners in a competitive bidding process for hauling services.
Board members agreed that complaints must be documented in writing before taking contract action. President McLimans suggested posting a notice on the village Facebook page encouraging residents to report missed pickups to the Clerk’s Office, and Deputy Clerk/Treasurer Sheckler proposed creating a simple complaint form to streamline documentation.
