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Council awards three-year IT services contract to Potteryville
Summary
The council approved a three-year IT services contract with Potteryville; staff said onboarding will begin within three to four weeks and monthly performance check-ins will track deliverables.
Charlotte City Council approved a three-year contract with Potteryville for IT services, with staff describing an onboarding window of roughly three to four weeks.
The city manager said the agreement will include ongoing oversight: "we'll be evaluating them on a month to month basis," the manager said, describing monthly check-ins to monitor performance. Council members asked about deliverables and whether the contract allowed for an extension after three years; staff said they would evaluate extension options and confirm scheduling details once the award is final.
Supporters said a local vendor with accountability was preferable to distant providers and stressed the importance of a clear schedule for deliverables to avoid delays experienced under prior arrangements. The council approved the contract by voice vote.
