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Ancillary services report cites staffing strains, patient satisfaction of 4.8/5 and lab improvements coming
Summary
Dawn Kuhar told the board the ancillary services team totals about 120 staff across modalities, reported a 4.8/5 patient satisfaction score, discussed lab and radiology metrics, staffing turnover, and said a lab‑analyzer project is expected to finish by the end of January.
Dawn Kuhar presented the ancillary services annual report for calendar year 2024, describing the departments that make up ancillary services, the regulatory environment for different modalities (for example, mammography governed by the FDA and the lab by CLIA), and staffing levels. "So there are 120 staff members on our team and 5 leaders that help me with ancillary services," Kuhar said, and she highlighted quality‑dashboard metrics and local improvements such as consistently meeting blood‑culture contamination goals.
Kuhar noted persistent operational challenges: outpatient critical‑value reporting can be difficult when ordering clinicians are unavailable, occupational health and patient‑access teams face high turnover, and aging equipment and limited space remain constraints. She said the hospital plans to finish a lab‑analyzer project by the end of January and continues recruitment efforts, including partnering on targeted marketing for MRI volumes.
