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Ombudsman and Elder Abuse Task Force report high APS call volume and advocacy work
Summary
The ombudsman program monitors about 40 facilities and is advocating in Sacramento on CalVet home rules; Adult Protective Services recorded 178 calls last quarter, many seeking services rather than confirmed abuse, and has adopted a new confidentiality policy for team discussions.
Ben Hill reported the ombudsman program visits about 40 facilities from American Canyon to Calistoga, responds to complaints of abuse and neglect, and is engaged in advocacy in Sacramento with partners to revise a policy restricting CalVet home residents' movement without permission. Hill emphasized ongoing oversight and complaint-response activity across long-term care facilities in the county.
Jay Kouba of the Elder Abuse Task Force said Adult Protective Services (APS) received a record 178 calls in the last quarter but cautioned that many calls are for services rather than confirmed abuse. Kouba described a new APS confidentiality policy designed to allow confidential team conversations and noted that non-APS stakeholders can meet with APS to discuss client-specific programs. The committee's reports underscored heightened demand for services and ongoing program-policy advocacy.
