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Residents urge solutions for grocery trips and limited carry capacity on buses
Summary
River Terrace residents told the commission they often must make multiple trips because buses limit grocery carry to four bags and on‑demand waits can exceed two hours; commissioners and Via discussed special grocery runs and scheduling around benefit distribution days.
A River Terrace resident said many neighbors rely on transit for grocery shopping but face restrictions: "They sent down just 4 bags at a time... Who wants to go to the store 4 or 5 times a week because you can't put but 4 bags on at a time," she said, and described waits over two hours for pickups and vehicle air‑conditioning problems.
Commissioners and Via staff discussed options including a special grocery route, having callers notify dispatch if they have large loads, and aligning extra service on days when benefits are distributed. One commissioner described drivers helping passengers with groceries and suggested targeted scheduling to avoid overloading fixed routes. Via said staff will explore solutions and return with more details after internal meetings.
