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County staff report recurring Tyler software outages; commissioners urge DIS and vendor action
Summary
County staff reported frequent remote connection failures with the Tyler software used for county payroll and records, including repeated timeouts and 'destination host unreachable' messages; commissioners urged DIS and Tyler support to investigate hardware, wiring or configuration issues before fiscal-year rollover.
County staff told the board they have experienced recurring timeouts and disconnections when accessing the Tyler software, which is used for payroll and county financials. Staff showed a command-prompt ping test that intermittently reported "destination host unreachable," said the errors have increased from weekly to daily events recently, and reported an upgrade to a newer Tyler version in the last months; staff are exchanging logs with Tyler and DIS to isolate whether the root cause is hardware wiring, network issues, or software configuration.
Commissioners emphasized urgency because rollover to the new fiscal year and other year-end processes depend on stable access to financial systems. Staff said they have a troubleshooting thread with Tyler and DIS and recommended DIS inspect local wiring; commissioners asked staff to press for a timely resolution and to log incidents for escalation.
