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CityLink reports modest customer growth and ongoing FTTH conversions
Summary
CityLink reported 19 new internet customers (total 5,995), a one-week installation backlog, and ongoing fiber-to-the-home conversions (about 1,941 customers converted) in the April 2026 packet; construction activity and outage repairs after March storms were also summarized.
CityLink staff provided operational figures in the packet: internet customers increased by 19 to 5,995, unique customers totaled 6,326, and the current installation/customer service backlog is listed as one week. The update reports about 1,941 customers converted to fiber-to-the-home (FTTH) and notes recent conversions in Weatherstone, Blooming Acres, and Tiberon. Staff also listed completed construction activity for March 2026 including 203 utility locates, multiple conduit and pedestal installations, and restorative work after storms on March 13.
The packet lists specific operational counts (5,995 internet customers, 2,378 traditional cable TV customers, and 233 VoIP customers) and a one-week backlog for installations and customer service. The CityLink update is provided as an attachment in the committee packet; the transcript document shows the packet pages but contains no spoken remarks at the committee meeting in this file.
