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CIO reports 71 bugs identified in Benefits 24/7 sync file; API work and SAW migration on schedule

School Employees Benefits Board (SEBB) Subboard · June 30, 2026
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Summary

HCA’s CIO said the Benefits 24/7 modernization team has identified 71 sync-file bugs (29 resolved as of Apr. 30), is targeting an API go-live around Sept. 1, 2026 for certain endpoints, and confirmed migration planning off SecureAccessWA to a new statewide platform.

Travis Cherry, the Health Care Authority’s chief information officer, briefed the board on the Benefits 24/7 modernization work. He said the technical team is now staffed and focused on three priorities: remediating sync-file issues, building API workflows and migrating from the SecureAccessWA (SAW) platform to a new digital access platform coordinated by WATEC. "So far, 71 total bugs have been identified, 29 have been resolved as of April 30 and 6 more in the process of being resolved at the closeout of May," Cherry said.

Cherry outlined a timeline for API development and said the current anticipated go-live date for specific endpoints is on or about Sept. 1, 2026, with continued stabilization work through 2028. He also described coordination with vendors (ArrayRx Moda, Navia Benefits Solution) and statewide migration owners; staff emphasized continued communication with benefits administrators and that migration dates are subject to change. The board thanked staff for progress and emphasized the need to keep monitoring and reporting concrete milestones.

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