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Montrose to switch utility payments to vendor recommended by billing system; residents to pay convenience fees
Summary
Council authorized staff to replace PSN with the utility-billing vendor's payment service and adopted the option where residents pay convenience fees; staff aims for a January 1 rollout and will notify customers.
The council approved replacing the current PSN payment processor with a payment system promoted by the city’s utility-billing vendor. Staff presented two cost options and packet pages showing city‑paid fees versus resident-paid convenience fees; after discussion the council approved the resident‑pays option and directed staff to sign the contract so the system can be active by Jan. 1.
The city noted recurring problems with PSN, and staff recommended migrating to the alternative to reduce ongoing issues. Council discussed customer communications and suggested a mailer and outreach to help residents transition; staff noted that automatic bank withdrawals would incur no fee and encouraged signups for that option.
