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CSBN Q&A: presenters tell businesses to prioritize training and quality AI access
Summary
In a CSBN question-and-answer session, presenters recommended paying for higher-quality AI subscriptions, starting training with executives, and using centers of influence within firms to guide adoption rather than deploying tools to staff first.
During a Q&A, an attendee asked whether businesses should switch from free AI tools to paid subscriptions. John Qualls advised investing in paid tiers for better quality: "So spend the $20, get to the quality stuff and learn that," he said, arguing the small price often yields a meaningful improvement in output and reliability.
Heather Haas stressed adoption starts with training and leadership alignment: executives and centers of influence should be trained first so they can set policies and priorities before rolling tools out to staff. The presenters warned that starting with staff-only pilots can lead to productivity drops and resistance; they recommended a staged approach of executives, COIs (centers of influence), then staff.
