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Rec center switches to new account system; staff says printed QR and in‑person help available
Summary
Town staff told the commission that the recreation center is switching to a new system that requires users to create accounts and re-submit documentation; staff will provide step‑by‑step help and printed QR alternatives for those without smartphones.
Town staff informed the commission that the recreation center has begun using a new account system (referred to in the meeting as "Kaizen") that requires patrons to create new accounts and re‑submit supporting documents for passes and program registration. Staff said a primary motivation for the change is improved transparency: families will be able to see receipts, payments and scholarship amounts and percentages online.
The meeting included practical guidance for residents who lack smartphones: a commissioner explained that patrons can print a small QR code and present it at the rec center in lieu of a phone. "If somebody doesn't have a smartphone or is not coming to the rec center with a phone, they can print out the little Q thing and give it to you, and it will work physically just like having it on your phone," a participant said. Staff also offered in‑person assistance at the rec center for account setup and pledged to circulate a step‑by‑step instruction sheet.
