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FBMC pitches on‑site enrollment, bilingual call center and commission‑funded on‑site staff
Summary
FBMC told the board it can provide year‑round, on‑site enrollment support funded by commissions on voluntary ancillary products and operate a bilingual 8–8 call center to aid employees through claims and enrollment questions.
Ray Griffin, representing FBMC Benefits Management, outlined an approach that centers on an on‑site account manager supported by a bilingual 8 a.m.–8 p.m. call center and a statewide enrollment team that FBMC would train to the district's plan specifics.
Griffin described FBMC's history working with large Florida districts and emphasized a year‑round in‑district presence rather than a short, intensive enrollment event: "We bring in our own enrollment team every year," he said, and recommended scheduling face‑to‑face appointments and wide communications (email, text where permitted, postcards) to reach employees and retirees. He said FBMC would initially fund on‑site staffing from commissions on voluntary ancillary products and would not charge for medical services in the first year unless Fleet advised otherwise.
Board members asked about evaluation metrics and timing; FBMC committed to an initial assessment after the first open‑enrollment cycle and to bring a scheduling system and trained, licensed enrollers who would meet employees where they are, including offering evening options. Griffin also noted FBMC's ability to handle FRS deduction codes and HIS reporting for voluntary products, which could streamline payroll and reporting functions.
No procurement action was taken July 28; Fleet staff and district administrators will need to determine whether to request one of these Fleet‑approved vendors as the district's contract effectuator and, if so, to negotiate a Highlands exhibit to Fleet's master services agreement.
