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Council presses TriMet on Lyft paratransit boundary changes and impacts on vulnerable riders
Summary
Councilors asked TriMet how changes to fixed routes would alter the 0.75‑mile Lyft paratransit boundary and what transition help would be offered; TriMet said Clackamas County services and education could backfill many trips but acknowledged some riders will need targeted outreach.
Councilors repeatedly asked TriMet what would happen to riders who rely on TriMet’s Lyft paratransit service if fixed routes change in West Linn. Tom Mills explained that paratransit service is tied to fixed routes: "we are required to provide complimentary paratransit service within 0.75 of a mile of any fixed route," he said, and changes to fixed routes therefore change the paratransit boundary.
Mills and other TriMet staff said the agency had examined Lyft trip records in the affected area (11 client home addresses and 162 trips in 2024) and noted that Clackamas County runs Transportation Reaching People (TRP) and other programs that could provide some trips. Councilors emphasized reaching older adults and veterans who rely on paratransit for medical trips and urged TriMet to coordinate with county providers; TriMet said it would conduct customer notification and outreach explaining alternatives and help with transitions where possible.
