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Council adopts policy to suspend online payments after three returned transactions
Summary
The council adopted a policy that suspends a customer's ability to pay digitally after three returned payments; affected customers must pay with cash or cashier's check. Staff said returned-payment fees of $30 apply, and the policy passed 4-0.
The council approved a new policy to suspend online and digital payment privileges for customers with multiple returned payments.
"If you have 3 or more returned payments, we shut off your opportunity to pay digitally, and then you have to come in and pay with a check, or you have to do it with cash," staff said, later correcting that the city will accept cashier's checks or cash only. Staff noted that each returned payment carries a $30 fee and that administrative time to pursue small reimbursements often exceeds the funds recovered.
A councilor moved to approve the suspension-of-digital-payments policy, a second was given, and the council voted 4-0 to adopt the measure. Staff and councilors discussed implementation details and the administrative burden of returned payments.
