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Residents urge better town communications and translation services
Summary
Residents suggested a Google form for reporting streetlight outages and a notification platform for topic-specific alerts; council discussed translation services and using Community Benefits Agreement funds to expand outreach and translators.
Several residents urged the borough to adopt more user-friendly communications tools, including a Google form to collect streetlight and paving requests and a push-notification system that lets residents subscribe to topics. One resident said such tools would reduce duplicate emails and make internal triage easier.
Council members discussed existing web-notification features and acknowledged occasional delivery problems. The mayor and council also agreed the Community Benefits Agreement (CBA) could fund improved translation services and targeted outreach for non-English speakers; the clerk and administration will explore options to expand language-specific notices for rec programs and construction compliance outreach.
