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Engineering firm: meter-software glitch led to inaccurate water bills
Lumberport Town Council · December 2, 2024
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Summary
Thrasher Engineering reported a conflict in meter-information software that produced inaccurate water bills; staff are reviewing accounts and expect to generate corrected bills soon.
Ryan Holcomb of Thrasher Engineering told the council that a conflict in the meter-information software has caused water-bill inaccuracies. He said staff are currently checking every account and that it should soon be possible to generate correct bills.
Holcomb did not provide a timeline for when corrected bills would be issued to customers and no vote or funding request accompanied the presentation; the council accepted the update for the record.
