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JFO: Unemployment insurance modernization on track, $30.8M implementation cost reported
Summary
JFO reported the unemployment insurance modernization project began in September 2024, is on track to go live this summer, and has total technical implementation costs of $30,800,000 with five‑year operating costs of $14,500,000; JFO said user acceptance testing lessons will inform future projects.
The committee heard that the state's unemployment insurance modernization project has proceeded successfully and is expected to go live this summer. Lisa Gav told members she monitored the project closely and credited the agency with stakeholder outreach and inclusive testing, including participation by people with disabilities.
Gav reported a total technical implementation cost of $30,800,000 and five‑year operating costs of $14,500,000, noting the project began in September 2024 and had maintained its timeline despite difficult legacy data conversion. “Total technical implementation costs of $30,800,000 and operating costs of 5 years and 14,500,000,” she said. Gav said she expects a detailed rollout update in August and suggested inviting the commissioner of labor to report lessons learned when the committee reconvenes.
Committee members welcomed the progress as a demonstration that large, complex projects can succeed with strong stakeholder engagement and careful testing. The JFO said it will include a more detailed lessons‑learned briefing at the next meeting.
