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Board approves central phone routing to improve public access
Summary
Directors approved a centralized phone system with auto‑attendant and call routing to provide a single public number and role‑based options for staff and board members; estimated setup costs were discussed and approved by motion.
Ken described a proposal to replace the district's single, poorly routed phone line with a managed phone service offering an auto‑attendant and call routing to technicians and staff. Marissa said monthly line costs were modest (staff cited providers at roughly $25 per line) and setup/structure costs were likely under $3,500. A motion to adopt the phone routing and auto‑attendant system was moved, seconded and approved by voice vote.
Board members said the centralized system will remove reliance on personal cell phones for public contacts and should reduce public frustration when callers cannot reach a district representative. Staff will implement the service and update the district's public information with the new number and instructions for technical or administrative requests.
