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Council discusses installing flow restrictor after household used over 30,000 gallons monthly

Hays City Council · March 12, 2025
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Summary

Mayor reported a single household at Elliot Branch used more than 30,000 gallons a month for three months; council reviewed the utility's process to install a temporary flow restrictor and the billing penalty ($8.25 per 1,000 gallons over threshold).

The council reviewed a utility-enforcement case in which one household at the Elliot Branch service used more than 30,000 gallons per month across three months, triggering standard notices and the proposed installation of a temporary flow restrictor.

Mayor Harvey Davis said the household received monthly notices and that the utility contractor (PGMS, per the transcript) was prepared to install a restrictor. "We've had one house that has used more than 30,000 gallons a month for 3 months," he said, and council members discussed the typical procedure: installation for about a month while the customer demonstrates reduced use.

Council members asked whether the restrictor stay period requires repeating multiple months; staff and a council member explained the procedure is already defined and the restrictor can be reinstated if usage returns to excessive levels.

The mayor also noted the metered bill included a penalty for overuse: "you pay a bonus of, I think it's $8.25 per thousand gallons" for amounts above 30,000 gallons. Council indicated the violators were being charged the proper penalty and that most violators were in the LA Ranch area, with only two or three households affected.

No formal vote was recorded to block or delay installation; staff indicated they would follow the existing process for restricting flow and billing. Council asked staff to continue enforcement and to notify affected residents.