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Residents tell council Verizon customers can't reach city numbers; public asks for better meeting audio
Summary
Multiple public commenters asked the council to address in‑room audio problems and reported that Verizon customers were unable to reach city services for weeks; council heard requests to contact carriers and to improve room audio for accessibility.
During public comment, residents raised two operational concerns: poor in‑room audio for public meetings and an ongoing problem that Verizon cell users could not call city services.
Julie (public commenter) asked the council to consider inexpensive, operational steps to improve meeting audio, offering volunteer help and donations for a conference speaker. Resident Lynn told the council, "Verizon cell phone customers, which is more than 0.5 of the cell phone customers in the County are unable to call the city, the school, the fire department, or the community resource center," and said the outage had persisted for about three weeks despite calls to carriers and outreach by city staff. Staff acknowledged outreach to carriers and that the situation remained unresolved; the comment raised concerns about accessibility and public‑safety communications and the council did not immediately take a formal emergency action during the meeting.
Council and staff took the comments under advisement and indicated they would follow up with carriers and examine in‑room audio improvements. Residents who spoke asked for timely public notice if phone service problems continue and for staff to return with options to improve meeting audio and posting of minutes online.
