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Resident contrasts city service unfavorably with DMV, urges leadership change
Summary
A resident told the council Rowlett's customer service and leadership lack ownership and urged the new council to find a leader who will improve responsiveness and accountability within months.
Nam Pham said he experienced poor service from city employees and managers and contrasted that with better service at the DMV. He recounted an unresolved request that was later corrected by a manager only after escalation and said the pattern shows a lack of ownership among city leaders.
"There is no ownership," Nam Pham said, and called on the council to find the right leader, saying change "can happen within 3 to 6 months if you find the right leader." He cited failure to sign a public letter to the fire association as an example of the administration not taking responsibility for departmental issues.
The council accepted public comment and later pledged to improve communications and engagement as part of management oversight and the consultant review announced after executive session.
