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Residents urge council to restore trust, criticize interim manager's communications and culture
Summary
Multiple residents told the council the interim city manager's conduct has damaged morale and communications; speakers urged the new council to strengthen accountability and listen to experts on the front lines.
Several residents used their citizen comment time to call for cultural change in Rowlett city government and to praise firefighters' institutional knowledge.
Allison Haupt Felderhoff said the interim city manager "appeared to go on a human resources warpath" rather than serve as a stabilizing placeholder, and praised former interim chief Chris Inslee for his tenure and the backing of "105 Rowlett firefighters." "Why is our interim city manager not listening?" she asked.
Cara Solis criticized what she called dismissive and unprofessional communications from management and said the administration "single handedly created the largest divide of staff and citizenry from leadership we've seen." Both speakers said the newly elected council members have an opportunity to set a new tone and rebuild trust across departments.
The council's subsequent statement echoed those calls for restored trust and announced steps intended to improve communication, including filling the director of communications position and scheduling a public forum after a community survey.
