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How to look up providers and use the Regence member dashboard and nurse line

Health Care Authority webinar (UMP plus — Puget Sound High Value Network) · November 4, 2024
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Regence and PSHVN presenters walked through tools to find in-network providers (provider-search tools on ump.regence.com and PSHVN website), the Regence app/dashboard for claims and ID cards, and free member services including Advise24 and hospital portals like MyChart.

Ashley Litt walked through member tools, advising users to “explore using ump.regence.com or by calling customer service” to check telemedicine and network options. She described the Regence member dashboard and app that show deductibles, out-of-pocket balances, claims and a digital UMP member ID card.

Kristen Papaspiri encouraged members to use PSHVN’s website and roster to verify providers and said PSHVN’s call center can help connect members to clinics, urgent-care centers and 24/7 nurse lines when needed. The presenters recommended confirming provider participation through the online tools before scheduling non-urgent care.

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