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Wadsworth dispatch sees high call volume; records requests and redaction strain staff
Summary
Chief Dorland told the committee dispatch handled 45,051 calls in 2025 and April 2026 saw thousands of contacts; staff face heavy redaction workload from audio/video public‑records requests including commercial uploaders, prompting discussion of fees and AI redaction tools.
Chief Dorland told the committee the Wadsworth Dispatch Center received 45,051 calls during 2025 and handled 3,625 calls in April 2026. He said Records processed 1,901 records requests in 2025 — 1,217 for reports/CFS and 684 for audio/video — and that redaction needs create substantial staff time.
"The Records Department received 1,901 records requests. 1,217 were for a report or CFS. 684 were for audio or video recordings," Dorland said, adding that video redaction requires watching full recordings and manually checking AI redactions. Dir. Dan Chafin and the chief noted a rise in commercial requestors who seek footage for monetized YouTube channels; Chafin said the City was evaluating whether charging fees under Ohio public‑records law could offset the burden.
Committee members discussed whether records fees or better differentiation between requestors (victims, involved parties, commercial outlets) would be appropriate. The department has explored AI‑assisted redaction to reduce staff workload but still requires human review to certify lawful release.
