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East Orange Water reports 7,498 December transactions and plans UKG call monitoring rollout
Summary
Business manager Bianca Smith reported 7,498 customer transactions in December totaling $2.22 million, 31 active payment arrangements and a planned UKG call monitoring system expected to go live in February.
Bianca Smith, Business Manager for the East Orange Board of Water Commissioners, reported the utility processed 7,498 transactions in December totaling $2.22 million and currently has 31 active payment arrangements. "We had a total of 7,498 transactions processed in December totaling $2.22 million," Smith said.
Smith told the board the payment-arrangement program allows up to six months to pay and staff are working to convert those plans to monthly billing to simplify tracking. She also said the board received approval and a quote to implement a third-party call monitoring system; UKG is expected to go live in February.
