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Rankin committee affirms managed IT partnership with STL after favorable staff feedback
Summary
Dr. Matt Gordon described the district's troubleshooting-first workflow and positive staff survey results on STL's managed‑services support; the committee heard that unresolved tickets are escalated to on‑site STL technicians.
Dr. Matt Gordon, technology committee chair, described how he attempts initial troubleshooting for staff technology issues and escalates unresolved tickets to STL on site. He told the committee that staff survey results about STL’s service were favorable and framed the partnership as a positive one for the district.
Gordon said the arrangement allows for immediate resolutions where possible and structured escalation when more technical work is required. The committee did not record objections to continuing the current managed‑services approach.
