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Combined Communications reports 2025 911 data, plans PulsePoint rollout and seeks grant support
Summary
Sweetwater Combined Communications presented 2025 data showing 14,598 911 voice calls and that roughly 40% of 911 calls originate from phones not registered in Wyoming; the center previewed an April rollout of PulsePoint/AED registration, recent infrastructure upgrades and asked the county to consider a letter of support for federal grant funding for console/radio upgrades.
Nick Erskine, executive director of Sweetwater Combined Communications, and IT Director David Halter presented the center's 2025 annual report, flagging call-volume trends, recent infrastructure work and near-term projects. “Our 911 voice calls for 2025 were 14,598,” Erskine said, and he noted that roughly 40% of 911 calls come from phones not registered in Wyoming (the 307 area code comprised about 60.75% of calls). Total calls for 2025 were 85,101; calls entered into CAD that required responders numbered 75,874.
The presenters described technology and staffing changes intended to improve response: increased use of text-to-911, growth in Smart911 profiles (770 total profiles to date, 27 new in 2025), server and UPS replacements completed in 2025, and plans to roll out the PulsePoint mobile app and PulsePoint AED registrations to the public in April. Halter said the PulsePoint radius settings will limit alerts to a tight circle (0.25 miles for the general public; 0.5 miles for professional responders). The presenters also cited a potential federal funding opportunity and a Motorola-console vendor discount; Erskine asked the commission to consider a joint letter of support for a grant application that, if successful, could reduce county capital needs.
Commissioners asked about response risks and traffic congestion from bystanders summoned by PulsePoint; Erskine said metropolitan-area implementations reported no significant problems and described an average two-and-a-half-minute response metric reported by the PulsePoint system. The board discussed possible letters of support and pledged to help with a timely submittal if the grant application requires county endorsement.
