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Committee details RTS billing impacts, meter-size changes, QR scheduling trial and Neptune software upgrade
Summary
Committee discussed the new readiness-to-serve (RTS) billing model and a nonprofit request to downsize a 1-inch meter to 5/8"; staff explained permits and process, reported a QR-code appointment-scheduling pilot for ~500 difficult-to-read meters, and said the Neptune meter-reading software is being upgraded as the current version sunsets.
The committee reviewed the town’s recent switch to the readiness-to-serve (RTS) billing model and a request from a nonprofit to change a 1-inch meter to a 5/8" meter to reduce charges. Staff advised the process requires a standard interior plumbing permit, purchase of the replacement meter from the town, and coordination with the water and sewer department; permitting coordination typically takes about two weeks.
To streamline appointments for meter work, staff trialed a QR-code scheduling system that automates appointments and reduces time staff spends setting visits; the pilot targets the ~500 addresses where meter reads are currently failing rather than all 8,000 accounts. Staff also warned the Neptune meter-reading software the town uses is being sunset by the vendor; an upgrade window exists between readings and staff plan the upgrade now, working with the meter representative and IT to resolve expected issues before the next read.
