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Audit finds gaps between staff and families on engagement, district plans multilingual outreach

North Wasco County School District 21 Board of Directors · February 13, 2025
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Summary

A PCG-led community engagement audit found strong staff perception of welcoming schools but a large family perception gap; the district will expand multilingual communications, streamline messaging and pursue more community partnerships.

Stephanie Bowen, Director of Communications, summarized a PCG-conducted Community Engagement Audit that used surveys, focus groups, site visits and stakeholder interviews. The audit identified five themes: school climate and culture, inconsistent communication, student-staff relationships, uneven curriculum implementation and facility/safety issues. Bowen highlighted a notable perception gap: "90% of staff believe families feel welcome, but only 46% of families agree."

Bowen said next steps include expanding multilingual communication, standardizing messaging protocols to reduce notification fatigue, increasing proactive outreach at family events and creating a project tracker to monitor progress on priorities. She told the board the full PCG report will be emailed to directors for review and that initial priorities will focus on multilingual access, cultural representation and improving volunteer and partner engagement.