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Resident's request for credit denied after meter check; payment plan offered
Summary
A resident, Jennifer Schutt of 47 Shadow Creek Drive, asked the committee to forgive an unusually high water bill. Public Works replaced and tested the meter, found no issues, and the committee rejected a credit because the ordinance requires proof of repairs; staff was instructed to contact the resident and offer a payment plan.
City Administrator Adam Jasinski summarized an earlier request from resident Jennifer Schutt, 47 Shadow Creek Drive, seeking forgiveness for an unusually high water bill. Jasinski said the resident had a new meter installed and Public Works inspected the property but could not locate a cause; meter readings have been normal since the replacement.
The City Council previously passed an ordinance allowing a $100 credit if a resident submits proof of repairs; because no repairs were found or submitted the committee rejected Schutt's credit request. Committee members instructed Administrator Jasinski to notify Schutt that she will not receive the credit and to discuss a possible payment plan with the City.
