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HCA reports Benefits 24/7 stabilization complete and readies system for open enrollment
Summary
HCA CIO Brett Mello said stabilization work on the Benefits 24/7 platform is complete and the team is shifting to open-enrollment preparations, staffing, API integrations (UW/WSU Workday) and testing. Communications to benefits administrators will move to a monthly cadence ahead of October open enrollment.
Brett Mello, chief information officer at the Health Care Authority, told the board the Benefits 24/7 stabilization effort is complete and the technology team is now focused on optimizing the system for open enrollment and future integrations. "We have completed our our stabilization effort that we've been working on for a number of months, and we have achieved actually, far achieved the goals," Mello said.
Mello outlined next steps: hiring a manager for the consolidated team, preparing annual updates and language for sunsetting plans (for example, UMP Plus), improving the open-enrollment wizard with benefits-administrator focus groups, and building APIs to automate employer HR data intake. Alyssa Richards said communications to benefit administrators will move from weekly to monthly during the open-enrollment build and that historic notices are posted on the benefit-administrator website. Staff emphasized continued bug fixes and testing to ensure a smooth October open enrollment.
